Official Documents
50000 Privacy Policy — Your Information Is Protected
Your privacy is our priority. This policy clearly explains how 50000 collects, uses and protects the personal information of Malaysian users.
Updated: January 2026Information We Collect From You
When you register or use the 50000 platform, we collect several categories of information to ensure the service runs smoothly and securely. This information is collected directly from you or automatically as you use the platform.
Account information: Full name, email address, phone number, date of birth, and encrypted password. This information is required to verify your identity and secure your account.
Local payment information: Transaction details in MYR (RM), including the payment method used — such as FPX, Touch 'n Go eWallet or online banking. Full card numbers are never stored on our servers.
Device and browser information: IP address, device type, operating system, browser version, and language settings. This data helps us identify suspicious access and deliver an optimised experience for Malaysian mobile users.
Usage data: Pages visited, games played, session duration, betting markets selected, and platform activity history. This is used to improve content and the overall user experience.
Why We Use This Information
Account Management & Security
Your information is used to create and verify your 50000 account, process deposits and withdrawals in RM, verify user identity in line with compliance requirements, and protect your account from unauthorised access. Account security is the primary reason we require accurate information.
Platform Experience Improvements
Usage data helps us understand how users interact with the 50000 platform so we can improve the layout, add sports markets relevant to Malaysia, and ensure mobile navigation works smoothly across all screen sizes and devices.
Service Communications
We use your email to send important notifications such as transaction confirmations, account security alerts and terms updates. We do not send marketing emails without your prior consent.
Compliance & Fraud Prevention
Information is collected to meet legal requirements applicable in Malaysia and to detect and prevent fraud, money laundering, and platform abuse. This protects all users who use 50000 honestly and responsibly.
Cookies & Tracking Technologies
The 50000 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit a website.
We use three main types of cookies:
- Session cookies: Automatically deleted when you close your browser. It is used to maintain your login state during an active session.
- Persistent cookies: Stored on your device for a set period to remember your language preference and display settings.
- Analytics cookies: Helps us understand aggregated, anonymised usage patterns for platform improvement purposes only.
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the login functionality or your experience on the 50000 platform.
Data Storage, Security & Sharing
How We Protect Your Data
All personal information of 50000 users is stored on servers protected with industry-standard encryption. Sensitive information such as passwords is stored in encrypted form and cannot be read, even by internal staff.
We conduct continuous security monitoring and update our protection systems on a regular basis. Access to user data within our organisation is restricted to staff with a legitimate business need only.
Third-Party Sharing
50000 does not sell your personal information to any third party for marketing purposes. We only share data in the following circumstances:
- Payment processors required to complete your RM transactions
- Technical service providers that support platform operations (under data protection agreements)
- Malaysian statutory authorities where required by law
- In the event of a business merger (users will be notified in advance)
Your Rights as a 50000 User
Right of Access
You have the right to request a copy of the personal information we hold about you at any time. We will process your request within a reasonable timeframe and provide the information in a readable format.
Right of Rectification
If the information we hold is inaccurate or incomplete, you have the right to request a correction. You can update basic details such as your phone number and email address directly from your account settings.
Right of Erasure
You may request the deletion of your account and personal information. We will process such requests subject to record retention requirements under Malaysian law. Transaction data may need to be retained for a legally prescribed period.
How to Exercise Your Rights
To exercise any of the rights above, please contact the 50000 support team via email at [email protected] by stating the type of request, your full name and registered email address. We will verify your identity before processing any personal data request to ensure your information is not accessed by unauthorised parties. You may also refer to FAQ page us for further guidance.
Policy Changes & How to Contact Us
50000 reserves the right to update this privacy policy from time to time to reflect changes in data practices, Malaysian legal requirements or new platform features. The "Updated" date at the top of this page indicates the latest version currently in effect.
When we make significant changes, registered users will be notified via in-account notifications or their registered email. It remains your responsibility to review this policy periodically. Continued use of the 50000 platform after changes are published constitutes your acceptance of the updated policy.
This policy forms part of the overall agreement between you and 50000, together with the Terms & Conditions and Responsible Gaming Policy. Please read all these documents to fully understand your rights and responsibilities as a user of the platform.
Contact Our Team
Your Data, Your Choice
Questions About Your Privacy?
The 50000 support team is here to assist with any questions regarding our privacy policy, data management and account security. Contact us or check our FAQ for more information.